Help with Ori
For help with your account, character, or subscription, email support@ori.chat.
Common questions
The help center answers the questions people ask most, from making a character to calls, memory, plans and privacy.
Contact support
Include your Ori account email, your device and app version, and a description of what happened. A screenshot can help. Never send your password, sign-in code, or full payment details.
Subscriptions and restoring purchases
In Ori, open Account → Plan to see your subscription. To restore an App Store purchase, sign in to the Ori account that originally bought it, use the same Apple Account, and choose Account → Restore purchases.
Manage or cancel an App Store subscription in iPhone Settings → your name → Subscriptions. For Google Play purchases, use Play Store → Payments & subscriptions. For web purchases, open Account → Plan in Ori and follow the billing link. Deleting Ori or your account does not cancel a store subscription.
For an App Store refund, visit reportaproblem.apple.com. Contact support for help with web billing or a purchase that has not appeared in your Ori account.
Your memories and account
Open your character’s profile, then Memory, to view, edit, pin, or delete memories. Account includes the option to delete your Ori account. Contact support if you cannot sign in or need help with a privacy request.
Reporting a problem with a reply
Use a message’s menu to report a reply, or contact support with enough detail to identify it. Ori characters are AI. Ori support is not an emergency service; contact local emergency services if you are in immediate danger.